MEMBER PROTECTIONS
Cancellation Policy
JoyRidr uses a tiered cancellation system based on how far in advance a booking was made. All bookings include a grace period for free cancellation. Full refund exceptions exist for circumstances outside your control.
Last updated: March 2026
Overview
JoyRidr's cancellation policy is designed to balance flexibility for guests with fairness for hosts. The policy is tiered based on how far in advance the booking was made — the more advance notice, the more flexibility you have.
All bookings include a grace period during which you can cancel for a full refund of both credits and any fees paid. After the grace period, refund eligibility depends on how much advance notice you provide to the host.
Credits are refunded as a percentage of the credits used. Host-set fees (cleaning, fuel, insurance) are generally non-refundable after the grace period, except in documented emergency situations.
Guest Cancellation Tiers
12-hour grace period: Cancel within 12 hours of booking for a full refund of credits and fees.
| WHEN YOU CANCEL | CREDITS | FEES PAID |
|---|---|---|
| Within 12 hours of booking | Full refund | Full refund |
| After 12-hour grace | No refund | No refund |
24-hour grace period: Cancel within 24 hours of booking for a full refund of credits and fees.
| WHEN YOU CANCEL | CREDITS | FEES PAID |
|---|---|---|
| Within 24 hours of booking | Full refund | Full refund |
| After grace, >7 days before start | 50% refund | No refund |
| After grace, ≤7 days before start | No refund | No refund |
48-hour grace period: Cancel within 48 hours of booking for a full refund of credits and fees.
| WHEN YOU CANCEL | CREDITS | FEES PAID |
|---|---|---|
| Within 48 hours of booking | Full refund | Full refund |
| After grace, >14 days before start | 75% refund | No refund |
| After grace, ≤14 days before start | No refund | No refund |
Full Refund Exceptions
Regardless of the cancellation tier, guests are entitled to a full refund of both credits and fees in the following circumstances. These exceptions are handled by JoyRidr's admin team and may require documentation.
Severe Weather
Bookings affected by severe weather events that make travel unsafe or the asset inaccessible. Documentation may be required.
Mechanical Failure
The booked asset experiences a mechanical failure or breakdown that renders it unusable for the booking period.
Unresponsive Host
The host fails to respond to guest communications for 24 or more hours prior to the booking start date.
Asset Misrepresentation
The asset materially differs from its listing description in a way that affects the guest's ability to use it as intended.
Medical Emergency
A documented medical emergency affecting the guest or an immediate family member. Documentation required.
Natural Disaster
A natural disaster (flood, wildfire, earthquake, etc.) that affects the asset location or prevents safe travel.
To request a full refund exception, contact [email protected] with your booking details and any supporting documentation. JoyRidr's admin team will review and process the request. Admin decisions on exception refunds are final.
Host Cancellations
Hosts are expected to honor all confirmed bookings. Host cancellations are taken seriously and handled as follows:
Guest Always Receives a Full Refund
When a host cancels a confirmed booking, the guest receives a full refund of all credits and fees paid, regardless of timing.
Valid Reasons Required
Hosts must provide a valid reason with documentation: medical emergency, natural disaster, mechanical breakdown, or property damage. Cancellations without valid reason are flagged for review.
Repeated Cancellations
Hosts who cancel repeatedly may have their membership reviewed and may face suspension. JoyRidr reserves the right to remove assets or suspend accounts that demonstrate a pattern of unreliable hosting.
Refund Processing
Credit refunds are applied to your JoyRidr account immediately upon cancellation approval. Credits reset annually on your membership anniversary — unused credits do not roll over.
Cash fee refunds are processed via Stripe and typically appear in your account within 5–10 business days, depending on your bank or card issuer.
Refund summaries are displayed before you confirm a cancellation so you know exactly what you'll receive before proceeding.
Disputes
If you believe a refund was processed incorrectly, or if you have a dispute related to a booking cancellation, you can raise a dispute through the JoyRidr platform. Our admin team will review the dispute, contact both parties, and issue a resolution. Admin decisions on disputes are final. For urgent matters, contact us at [email protected].
Questions About a Cancellation?
Our team is here to help. Reach out with your booking details and we'll get back to you promptly.
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